Colin Harford (Edmonton, Alberta, IT Pro) Advice for calling tech support Colin Harford recently wrote a post on a positive support experience he had. Unfortunatley he also had a bad one and I asked him to share the story along with some advice on dealing
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Read the complete post at http://blogs.technet.com/canitpro/archive/2006/12/20/guest-blogger-when-support-fails.aspx